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POLICIES & PROCEDURES

WARRANTY - DECKING MATERIALS

We are confident in the durability and quality of our product, and we stand behind it with a comprehensive 20-year warranty. Please carefully read the terms and conditions outlined below:

This warranty covers defects in materials and workmanship under normal use for a period of 20 years from the date of purchase.

The warranty is valid only for the original purchaser and is non-transferable.

Exclusions

  • Damage resulting from improper installation, negligence, misuse, abuse, accidents, or any alterations to the product.

  • Damage caused by acts of nature, including but not limited to, floods, earthquakes, hurricanes, tornadoes, or other catastrophic events.

  • Normal wear and tear, scratches, fading, or discoloration due to exposure to the elements.

  • Damage caused by improper cleaning or maintenance practices.

  • Any consequential or incidental damages.

Warranty Claim Process

  • To initiate a warranty claim, the original purchaser must provide proof of purchase and notify us in writing within 30 days of discovering the alleged defect.

  • The claimant may be required to provide photographs or samples of the alleged defect.

Resolution

  • Upon verification of the claim, we will, at our discretion, either repair or replace the defective product or refund the original purchase price.

Any repair or replacement under this warranty does not extend or renew the original 20-year warranty period.

Any modification or waiver of this warranty must be in writing and signed by an authorized representative of our company.

For warranty claims and inquiries, please contact our Customer Service Department at admin@starlineexteriors.com / Tel: (825) 925-3232

By purchasing and using our Composite Decking Floor materials, you agree to abide by the terms and conditions of this warranty policy. We appreciate your trust in our product, and we are committed to providing you with a reliable and durable decking solution.

WARRANTY - RAILING MATERIALS

All Railing  products are covered by a warranty for a period of 6 months. The Starline warranty specifically pertains to normal use and reasonable wear conditions.

Exclusions

  • Damage resulting from unintended use of the product or occurrences classified as "Acts of God" (e.g., house fires, natural disasters, etc.) are not covered under the Starline warranty. Additionally, Starline metal products must be installed in accordance with the provided installation instructions; failure to do so will render the warranty null and void. Products are intended for use solely in their designated purposes.

Warranty Claim Process

  • To initiate a warranty claim, the original purchaser must provide proof of purchase and notify us in writing within 30 days of discovering the alleged defect.

  • The claimant may be required to provide photographs or samples of the alleged defect.

Resolution

  • Starline reserves the right to, at its discretion, offer a refund, repair, or replacement for products covered under warranty. All decisions regarding replacements and solutions are made by Starline.

We appreciate your adherence to these warranty terms and conditions. If you have any questions or concerns, feel free to reach out to our customer service team.

RETURNS & REFUNDS 

If you find yourself unsatisfied with your purchase, you have the option to return the item within 30 calendar days from the date you received the product, excluding samples. Upon the safe return and inspection of the product, you will be refunded the purchase price, excluding shipping. Please note that shipping charges are non-refundable, and all shipping expenses are the responsibility of the customer.

Return Limitations

  • All merchandise must be returned in its original condition and packaging, ensuring it is in a resellable state. To gauge resellable condition, consider whether you would select the returned item from a store shelf. If not, it may not be in a resellable state.

  • Products explicitly marked as non-returnable are exempt from the return policy.

  • Items purchased as part of a kit or package deal are eligible for return only if all components of the kit are included in the return.

Restocking Fees for Irregular Returns

  • For items returned with irregularities, a restocking fee ranging from 10% to 25% may be applied. This fee is intended to cover the costs associated with the processing and restocking of the returned product.

We value your satisfaction and appreciate your understanding of these return policies. If you have any questions or concerns, please feel free to reach out to our customer service team.

 

Thank you for choosing our products.

PRIVACY POLICY

We receive, collect and safely store any information you enter on our website or provide us for website improvement and personalization. We may collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

We collect such information for the following purposes:

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  1. To provide our Users with on-going customer assistance and technical support

  2. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services

  4. To comply with any applicable laws and regulations

TERMS & CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.starlineexteriors.com (the "Site"). This website is owned and operated by Starline Exteriors Inc. This website is an ecommerce website.

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 

Intellectual Property

All content published and made available on our Site is the property of Starline Exteriors Inc. and the creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.

 

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

 

  • Violate the intellectual property rights of the website owners or any third party to the site.​

 

  • Act in any way that could be considered fraudulent.

 

If we believe you are using our website illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our website. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 

Accounts

When you create an account on our Site, you agree to the following:

 

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

 

Sale of Goods

 

These Terms and Conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible.

However, we are not legally bound by such information, descriptions, or images. You agree to purchase goods from our website at your own risk.

 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our website:

 

  • Credit Card.

 

  • Debit Card.​

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Links to Other Websites

Our website contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

Limitation of Liability

Starline Exteriors Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the website.

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Starline Exteriors Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details

Please contact us via email admin@starlineexteriors.com if you have any questions or concerns.

 

You can also contact us through the Contact Us form on the Home page on our website.

 

Effective Date: 1st day of December, 2023.

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